When we decide to buy a vacuum cleaner, as in the acquisition of any other product, we usually inform ourselves before or, failing that, let us advise by an expert. Even so, many of us are sure that we have suffered some negative experience, which we would have avoided with good advice and with a technical service that lived up to the circumstances.
I will count you three true stories of incidents in the purchase of vacuum cleaners, whose brands I will omit, because what interests us are the stories themselves and how they could have had a happy ending.
This vacuum loses water
An older lady has decided to "retire" her old bag vacuum. Yesterday he saw in his mailbox a brochure announcing an economic vacuum cleaner that did not use a bag and decided to buy it, as it is increasingly difficult to find spare parts for his discontinued vacuum cleaner. When he arrives at the establishment, he has no difficulty finding it and takes it home. After two days he returns to the establishment and in very angry loose information: “I have all the parquet of wet house because this vacuum cleaner loses water”. The lady had deduced on her own that the dirt collection tank was a water tank; In short, I was convinced that I had bought a water vacuum cleaner. Having misused the product, the solution offered by the establishment is repair by the customer.
Dyson provides its customers with information on the handling and uses of its different models. You can even consult with an expert Through its website and if you have doubts about which model fits best in your home, Dyson advises you without obligation.
One month to repair my vacuum
A man goes to customer service in an establishment because his vacuum does not "turn on". As it is still under warranty, the establishment picks up the machine and promises to send it to the Technical Service of the brand for repair and to notify you when it is repaired. Days go by and the man does not receive news from the establishment so he returns and asks for information. The vacuum cleaner continues in the Technical Service. A month later the man receives a notice that it is already repaired.
Obviously this vacuum was not Dyson, since Dyson undertakes to repair its vacuum cleaners within a maximum period of three days since receiving it. It also offers a 5 year warranty, both in parts and in workmanship, for all its Dyson Ball sled models.
A girl wants to buy a vacuum cleaner that has already signed, but she has doubts because she doesn't know the brand. He asks the seller and he explains that it is as if it were a white mark of the establishment and that he has the same guarantee as most other brands, that is, the two years established as required by law.
After three years of use, your vacuum stops working. He goes to the establishment and the vendor who serves him doesn't even know that model. The girl has to show her the ticket to show her that she bought it at that store and the baffled saleswoman decides to consult a superior. He returns and the answer he gives to the client is the following: "This brand does not have a technical service, so it is impossible to repair and as it is out of warranty, there is no possibility of replacement." You can imagine the client's face.
Dyson provides you technical coverage also even if the warranty has expired. In three days, from the acceptance of the budget, you will have the vacuum cleaner repaired in your home.
Also from its website you can purchase all the spare parts or extra accessories you need. For any questions, queries or requests you have a phone at your disposal that will be answered during business hours.